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Infratonic Repairs

At CHI Institute, we pride ourselves on quality. We provide a 30-day warranty for each and every one of our products. The quality of our repairs are equally important to us as the products themselves. Below you’ll find instructions for submitting a repair as well as our overall process.

How can I get my unit repaired and what should I expect?

Sometimes life happens and things need repairing. Our goal is to make the repair process as smooth and easy for you as we can! In order to get your unit repaired, please submit this form and follow the directions on the next page to send your device to us.

Once receiving your device at our repair center, we thoroughly inspect the unit to conduct the proper repair. Once your unit is repaired, we will send you an email notification that the repair is complete along with a link to pay your invoice. Once the invoice is paid, we get a notification and send your unit out for return within 24 business hours.

How long will it take?

After submitting your repair form and sending your package to us, your device will be returned in approximately 7-9 days of receiving your device*.

Please note that Sound Vitality is not responsible for lost devices in the mail. If you are concerned your device may get lost in the mail, we recommend purchasing insurance for your package. In the event that a unit is lost in the mail, we require a receipt from the mail carrier showing the date, time and weight of the box the unit was shipped in and we will provide a discounted rate on a new device

How much will it cost?

After examining your unit, your technician will confirm the total costs for repairs or replacement. The maximum we will charge you is $139 for the repair of your Infratonic 9 or Equitonic.

Before you Send

Be sure to review the Frequently Asked Questions below.

Repair Service 1
$69
/ unit
  • Cleaning of Entire Unit
  • New Battery Replacement
  • Circuit Board Adjustment, Cleaning & Maintenance
  • Any Necessary Adjustments to the Diaphragm, Battery, Chip and Circuit Board
Repair Service 2
$99
/ unit
  • Cleaning of Entire Unit
  • New Battery Replacement
  • Circuit Board Adjustment, Cleaning & Maintenance
  • Any Necessary Adjustments to the Diaphragm, Battery, Chip and Circuit Board
  • New Diaphragm Replacement
Repair Service 3
$139
/ unit
  • Cleaning of Entire Unit
  • New Battery Replacement
  • Circuit Board Adjustment, Cleaning & Maintenance
  • Any Necessary Adjustments to the Diaphragm, Battery, Chip and Circuit Board
  • New Diaphragm Replacement
  • New Circuit Board Replacement
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