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This privacy statement was last updated on December 5, 2019 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://chi.us. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 We use your data for the following purpose:

Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address
  • Location
  • Visitor behavior
  • Telephone number

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data upon termination of the service for the following number of months: 3

1.2 We use your data for the following purpose:

Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • IP Address
  • Location

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.3 We use your data for the following purpose:

Registering an account

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.4 We use your data for the following purpose:

Newsletters

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.5 We use your data for the following purpose:

To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • IP Address
  • Location
  • Visitor behavior
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.6 We use your data for the following purpose:

Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

Upon termination of the service we retain this data for the following period: 3 Years.

2. Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. It concerns the following party or parties:

Processors

Name: Google
Country: US
Purpose: Advertising, Optimization, Retargeting

Name: PayPal
Country: US
Purpose: Payment Processing

Name: Stripe
Country: US
Purpose: Payment Processing

Third parties

Name: Stripe
Country: US
Purpose: Payment Processing
Data: Name, Address, Credit Card, Phone, Email

Name: PayPal
Country: US
Purpose: Payment Processing
Data: Name, Address, Credit Card, Phone, Email

Name: Tawk.to
Country: US
Purpose: Chat
Data: Name, Email

Name: Google
Country: US
Purpose: Analytics, Content Optimization, Retargeting
Data: IP, Region

Name: Facebook
Country: US
Purpose: Social Media, Ads Targeting
Data: Name, Social Media, IP, Region

Name: Youtube
Country: US
Purpose: Video Sharing
Data: Videos, IP

Name: Hustle
Country: US
Purpose: Popup, Social Share
Data: IP

Name: MailChimp
Country: US
Purpose: Email Mailing List, Communications
Data: Name, Email Address

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

4. Statistics

We keep track of anonymised statistics to gain insight into how often and in what way visitors use our website.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Bri Jackson, via privacy@chi.us or by telephone on (800) 682-7061.

11. Contact details

CHI Institute
4374 Dant Blvd, Reno, NV 89509
United States
Website: https://chi.us
Email: privacy@chi.us
Phone number: (800) 682-7061

Annex

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In short, we only share information with the following third parties.

We only share and disclose your information with the following third parties. We have categorized each party so that you may more easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent please click here.

Advertising, Direct Marketing and Lead Generation Google AdSense. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.) Please see the Googles Privacy Policy for more details.

Communicate and Chat with Users Tawk.to, please see the Tawk.to Privacy Policy for more details; and Facebook Customer Chat, please see the Facebook Privacy Policy for more details. We use MailChimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/. Hustle is a pop-up plugin that by default captures the IP Address for each conversion and for each view only if the "tracking" functionality is enabled. Other personal data such as your name and email address may also be captured, depending on the form fields. When visitors or users submit a form or view a module, we capture the IP Address for analysis purposes. We also capture the email address and might capture other personal data included in the form fields for collection via Mailchimp.

Content Optimization Google Search Console & Analytics, please see the Googles Privacy Policy for more details. For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

Data Backup & Security DropBox, please see the DropBox Privacy Policy for more details. We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). For more information review the Akismet Privacy Policy here.

Invoice & Billing We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to either PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal and/or Stripe Privacy Policy pages for more information.

Retargeting Platforms Google & Facebook Advertising. Third party vendors, including Facebook & Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Please see the Googles Privacy Policy or the Facebook Privacy Policy for more details.

Social Media Sharing Facebook, Twitter, Instagram LinkedIn & YouTube Social Plugins. We do not share any data directly with social media services when sharing from links from our site. Please visit the respective social media services privacy policy for more information on their handling of your private data.

Youtube Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

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