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Frequently Asked Questions

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What battery is used in the CHI Stone?

There is a misprint on our CHI Stone user guide. The battery needed is a CR3032.

How do I know I need a new battery?

A new battery is in order when: The date on the battery states more than 3 years The charge for…

What Happens to Oxidative Pollution Within the CHI Guards?

The CHI Guard products and CHI Shield using SludgeBuster Technology protect you from Oxidative Pollution in the environment. This can be challenging to understand. Most…

What is the trade-up program? How does it work?

Our Trade Up Program allows you to trade in your old device for a new CHI Palm. Here is how…

Do I have to use the timer setting?

No! The timer setting is useful for doctors and other health practitioners who wish to use the Infratonic 9 for shorter periods…

What setting do I use my Infratonic 9 on?

Balance When in doubt, use the Balance setting. It is the most effective general purpose signal to reduce cellular trauma, calm emotional…

What scientific evidence do you have that Infratonic therapy works?

Animal studies are the gold standard for efficacy because, unlike humans, animals don’t have preconceived notions on healing. In controlled…

Is the Infratonic 9 safe to use?

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation, and…

Is it safe for pregnant women to use the Infratonic 9? If so, how should they use it?

Infratonic therapy is excellent for relieving anxiety which may be associated with pregnancy. It is also helpful for treating adverse reactions…

Pacemaker safety? Is it safe for me to use the Infratonic 9 if I have a pacemaker?

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation…

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