Frequently Asked Questions

Richard Lee’s research revealed that various frequency ranges in different energetic substances have many different effects, many that can be harnessed for beneficial purposes but some substances at certain frequencies can have negative effects, such as causing disruption or disorientation.

Richard Lee was impressed by the results after testing the Qigong simulator and ordered 100 and then 1,000 of the early “healer emission simulators.” To verify the claimed benefits, he conducted repeated studies with both human and animal volunteers and found that the results were positive.

Studies showed that a band of frequencies in the infrasonic range generalized from the testing of the hand emissions of many natural healers was effective at improving outcomes in hospital and research settings. Further study showed that some healers enliven and excite, while others calm and relax. Many other variations in effectiveness were identified as…

The Qigong Therapy Apparatus was developed based on research conducted at the China National Electroacoustics Lab and had been tested in Beijing hospitals with positive results for various conditions such as pediatric digestive problems and pulmonary bacterial infections.

The battery needed is a CR2032 commonly found at your local store.

A new battery is in order when: For I-9’s, E-9’s, Scalene Lights, and S Liberators; The date on the battery states more than 3 years The charge for your device last less than 20 hours For I-11 CHI Palms; The CHI Palm has a rechargeable lithium ion battery and it’s expected to last up to…

The CHI Guard products and CHI Shield using SludgeBuster Technology protect you from Oxidative Pollution in the environment. This can be challenging to understand. Most academic scientists know that our atmosphere protects us by absorbing ionizing UV radiation, but they have not examined what happens to this ionizing potential (oxidative pollution) after it gets absorbed by the air. The answer…

Empower your wellness journey with the CHI Palm and our innovative Trade Up Program. You can choose from two convenient options to upgrade your older Infratonic product. Preferred Trade Up Process:  Send us your older unit as a Trade Up.  Once received, we'll call you to complete a discounted price of your Trade Up for…

No! The timer setting is useful for doctors and other health practitioners who wish to use the Infratonic 9 for shorter periods of times, such as with patients for 10 or 20 minutes. However, if you press the Timer button until there is not light present above it, the device will operate continuously, at which point it…

Balance When in doubt, use the Balance setting. It is the most effective general purpose signal to reduce cellular trauma, calm emotional turbulence, and promote deep relaxation. Acute The Acute setting is effective for reducing trauma immediately after an injury. Deep Calm The Deep Calm setting is best when you’re laying down and seeking deep relaxation.

Animal studies are the gold standard for efficacy because, unlike humans, animals don’t have preconceived notions on healing. In controlled studies using 20 standard bred horses, those treated with the Infratonic showed a dramatic drop in the level of diagnostic muscle enzymes indicating accelerated muscle healing. The treated group showed a steady and marked improvement in the…

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation, and muscle relaxation. Infratonic therapy is completely safe to use as much as you would like. This type of therapy employs sound waves to improve local circulation, similar to ultrasound treatment. However, while ultrasound uses high frequency sound which…

Infratonic therapy is excellent for relieving anxiety which may be associated with pregnancy. It is also helpful for treating adverse reactions that can come with carrying a child such as constipation, sore joints and/or muscles. Many have reported that it really helps for first-trimester nausea by applying it to bottoms of the feet or palms of…

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation and muscle relaxation. As long as you keep it at least six inches from implanted electronic device (such as a pacemaker) it is entirely safe.

If your Infratonic is more than 10 years old, there are some things that cannot be repaired. However, we can repair several problems. Repair costs begin at $69.  You will not be charged for the cost until we have diagnosed your unit, spoken with you, and you have approved the work and quote.  You can review the…

No.  The old style units have been out of production for 12 years.

Within one year of purchasing any of our CHI Institute products, we will repair or replace your product(s) at no charge The cost of the warranty repair covers the “return” shipping/postage “within the United States”. International shipping is not covered by CHI Institute. Packages are sent via DHL, and it is the customer’s responsibility to…

Because Infratonic Therapy calms the feeling of emotional turmoil and busy thinking, it is extremely useful for calming and relaxation. Apply your Infratonic 9 to the center of your chest and relax to get a sound night’s sleep. If you are like most, you will be asleep in 5 minutes.

First step is to put a new battery in the unit. If a new battery (fully charged) is put into the unit and the machine still does not turn on, the unit must be sent in to be repaired. Follow the instructions below to have your unit repaired.

When your Infratonic 9 won’t turn off, you will need to reset your unit by removing the battery for up to 30 seconds then reinstall it. To remove your battery: Turn the Infratonic 9 over so that the side with the speaker, where the sound is emitted, is facing up. Take a #1 tip Phillips…

The CHI Palm Infratonic 11’s randomized sound waves increases available healing resources and enhancing the body’s natural healing process.

In animal tests, the Infratonic has been shown to increase Hyaluronic Acid (HA), which is a viscous oil that lubricates joints, accelerates wound healing, strengthens skin and muscles, reduces scar tissue formation and normalized scar tissue, creates hard and soft structures within the myofascial tissues and, by selectively bonding to ionic compounds, creates electrically conducting…

If a medical doctor writes a letter of medical necessity for you, there is a good chance that insurance will provide reimbursement. However, in the modern insurance world, this and other self-applied products are seldom covered.  If you have an H.S.A. account, you can use your account to purchase an Infratonic 9, as H.S.A. accounts allow for greater flexibility. Covering…

Infratonic therapy works synergistically with all forms of therapy because it reduces cellular trauma, causing the cells to produce healing chemicals instead of inflammatory chemicals.  It is very effective before and after surgery and in tandem with drug and herbal treatment. Because the sound waves stimulate your body to heal itself, and since there are no ingested products…

In homeopathy, they have a concept for “vital force.” The Infratonic 9 increases the body’s vital strength, which makes the body more responsive to outside influences. This includes homeopathic remedies. Thus, a homeopathic remedy is more likely to act effectively after use of the Infratonic 9.  We have not heard of any cases in which…

We do not offer trials. We do have a 30-day guarantee. If you are not completely satisfied with your order, we will refund you the price of the device.

The Infratonic 9 provides chaotic frequency bands in the best range to relieve cellular trauma in humans, whereas the Equitonic 9 emits frequencies which have been fine tuned for animals who have different neurological activity than we do.

The battery last for about 300 charges. After that, it stops holding a full charge.  In most cases, simply replacing the battery resolves the problem.  For longest life:   Allow the battery to discharge until the red low battery light (read “BAT”) starts to flash.   Charge it for 1.5 hours until the battery light turns green.  …

Our cells suffer lasting emotional imprint from traumatic injury. We can see this cellular trauma in a surgical scar that remains hardened and inflamed for years after the surgery, or in the thousands of chronic ailments that end in “—itis,” or in chronic inflammation itself. All of these are caused by residual cellular trauma. Cellular trauma…

The Infratonic 9 produces highly unpredictable signals in the range of the brain’s EEG (electroencephalogram) activity, which is an important frequency range in which the body’s cells communicate with each other. This unpredictable signal easily penetrates the vibrational defenses of the tissue and breaks up abnormal cellular communication that would otherwise call for cells to produce inflammation, edema,…

CHI Palm Infratonic 11Infratonic 9, Equitonic 9, S-Liberator & Scalene LightCHI Palm Infratonic 11How to Replace the Battery in the CHI Palm Infratonic 11Download the How-To PDF Infratonic 9, Equitonic 9, S-Liberator & Scalene LightHow to Replace the Battery in the Infratonic 9Download the How-To PDF To remove your battery: Turn the Infratonic 9 over…

We often find that when an Infratonic 9 is not holding a charge, it is because the unit was not being properly charged. It is of the utmost importance to charge your unit correctly. When a unit is charged properly, it can last up to 300 charges (which can be up to 3 years’ worth of…

The Infratonic 9 alleviates pain by reducing cellular trauma. As this cellular trauma is reduced, the cells stop sending pain signals and no longer release inflammatory enzymes, which can eliminate pain and inflammation. The Infratonic 9 infuses the body with patented, unpredictable alpha-range sound waves that break up the cellular trauma that causes cells to produce inflammatory chemicals. When this…

Yes. Infratonic therapy may be used with conventional treatment. It is 510(K) listed with the FDA as safe and effective. Since its therapeutic objective–reducing cellular trauma–is different from virtually every other therapeutic method, it adds to the effectiveness of most any treatment plan.

Increased pain is a frequent sensation after surgery conducted under anesthesia. This is because, while anesthesia prevents the conscious mind from feeling pain, the cells can store very intense cellular trauma. We find that applying the Infratonic 9 from three feet away often causes just a slight tingling in the surgery site. Bringing it closer to the surgery…

Infratonic therapy provides effective relief for most users. Some users experience relief instantly. In some cases, if the illness or debility has been cumulative, it may take longer for a user to notice results. For those with particularly stubborn health challenges, we encourage them to apply the device for longer periods of time, using it for several hours a…

We have a 30-year track record of never having harmed anyone with our devices.

Most chronic pain and lack of healing stem from inflammation and stored cellular trauma. While  people have reported remarkable reduction in pain and progressive improvement, everybody is different so results will vary. Chronic pain can be treated effectively by placing the Infratonic 9 over the affected area for at least 20 minutes. This can be performed several times a day. Be patient because, after many…

Yes, animals love it and animal owners have sent us many results of remarkable recoveries.

Put it where your animal is experiencing pain for as long as your animal likes it.  Be sure to set things up to allow the animal to walk away from it when they have had enough.  The easiest thing to do is to prop it up and let the animal choose their own placement and…

Many people find that healing continues beyond the time spent using the device. The Infratonic 9 strengthens the bioelectric vitality of the body, so it is not uncommon for people to find they do not rely on the device as much over time, as they did in the beginning. In other words, they may find that it…

This really depends upon the person. Some people feel a relaxing effect within seconds of applying it. Others who are less “energy perceptive” may not notice anything for weeks until they find that they have recovered function, for instance, in an area where they had lost function. Everyone sees signs of improvement differently. Most people…

The device does not have to be on your body or area of pain to work. It is most effective to treat inflammation locally, but you can point the device at the site from a few feet away and this will also have an effect. In fact, it can be useful to intermittently perform what…