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This privacy statement was last updated on February 9, 2021 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://chi.us. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 We use your data for the following purpose:

Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • IP Address
  • Location
  • Visitor behavior
  • Telephone number

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data upon termination of the service for the following number of months: 3

1.2 We use your data for the following purpose:

Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • IP Address
  • Location

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.3 We use your data for the following purpose:

Registering an account

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • Username, passwords and other account specific data
  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.4 We use your data for the following purpose:

Newsletters

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.5 We use your data for the following purpose:

To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Birth date
  • IP Address
  • Location
  • Visitor behavior
  • Telephone number

The basis on which we may process these data is:

Performance of an agreement

Retention period

We retain this data until the service is terminated.

1.6 We use your data for the following purpose:

To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City

The basis on which we may process these data is:

Legal obligation

Retention period

We retain this data upon termination of the service for the following number of months: 12

1.7 We use your data for the following purpose:

Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • IP Address
  • Location
  • Visitor behavior

The basis on which we may process these data is:

Consent obtained

Retention period

Upon termination of the service we retain this data for the following period: 3 Years.

1.8 We use your data for the following purpose:

To be able to offer personalized products and services

For this purpose we use the following data:

  • Name, Address and City

The basis on which we may process these data is:

Legal obligation

Retention period

We retain this data upon termination of the service for the following number of months: 12

2. Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. It concerns the following party or parties:

Processors

Name: Google
Country: US
Purpose: Advertising, Optimization, Retargeting

Name: PayPal
Country: US
Purpose: Payment Processing

Name: Stripe
Country: US
Purpose: Payment Processing

Third parties

Name: Stripe
Country: US
Purpose: Payment Processing
Data: Name, Address, Credit Card, Phone, Email

Name: PayPal
Country: US
Purpose: Payment Processing
Data: Name, Address, Credit Card, Phone, Email

Name: Tawk.to
Country: US
Purpose: Chat
Data: Name, Email

Name: Google
Country: US
Purpose: Analytics, Content Optimization, Retargeting
Data: IP, Region

Name: Facebook
Country: US
Purpose: Social Media, Ads Targeting
Data: Name, Social Media, IP, Region

Name: Youtube
Country: US
Purpose: Video Sharing
Data: Videos, IP

Name: Hustle
Country: US
Purpose: Popup, Social Share
Data: IP

Name: MailChimp
Country: US
Purpose: Email Mailing List, Communications
Data: Name, Email Address

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

4. Statistics

We keep track of anonymised statistics to gain insight into how often and in what way visitors use our website.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Data Protection Officer

Our Data Protection Officer has been registered with the data protection authority in an EU Member State. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Madisyn Horning, via privacy@chi.us or by telephone on (800) 682-7061.

11. Contact details

CHI Institute
4374 Dant Blvd, Reno, NV 89509
United States
Website: https://chi.us
Email: privacy@chi.us
Phone number: (800) 682-7061

Annex

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In short, we only share information with the following third parties.

We only share and disclose your information with the following third parties. We have categorized each party so that you may more easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent please click here.

Advertising, Direct Marketing and Lead Generation Google AdSense. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings. (Alternatively, you can direct users to opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.) Please see the Googles Privacy Policy for more details.

Communicate and Chat with Users Tawk.to, please see the Tawk.to Privacy Policy for more details; and Facebook Customer Chat, please see the Facebook Privacy Policy for more details. We use MailChimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/. Hustle is a pop-up plugin that by default captures the IP Address for each conversion and for each view only if the "tracking" functionality is enabled. Other personal data such as your name and email address may also be captured, depending on the form fields. When visitors or users submit a form or view a module, we capture the IP Address for analysis purposes. We also capture the email address and might capture other personal data included in the form fields for collection via Mailchimp.

Content Optimization Google Search Console & Analytics, please see the Googles Privacy Policy for more details. For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

Data Backup & Security DropBox, please see the DropBox Privacy Policy for more details. We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). For more information review the Akismet Privacy Policy here.

Invoice & Billing We accept payments through PayPal & Stripe. When processing payments, some of your data will be passed to either PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal and/or Stripe Privacy Policy pages for more information.

Retargeting Platforms Google & Facebook Advertising. Third party vendors, including Facebook & Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Please see the Googles Privacy Policy or the Facebook Privacy Policy for more details.

Social Media Sharing Facebook, Twitter, Instagram LinkedIn & YouTube Social Plugins. We do not share any data directly with social media services when sharing from links from our site. Please visit the respective social media services privacy policy for more information on their handling of your private data.

Youtube Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

WooCommerce

This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example --

Payments

In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

WP Mail Logging

When you use this site several actions (e.g. commenting) trigger the dispatch of emails. They contain information about you associated with your email address. Which data are part of these emails depends on the action performed. These emails are stored and accessible to the site management as log.

Stripe

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

ShipStation

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Hustle

Which modules collect personal data?

If you use Hustle to create and embed any Pop-up, Embed, Slide-in, or Social share module, you may need to mention it here to properly distinguish it from other plugins.

What personal data do we collect and why?

By default, Hustle captures the IP Address for each conversion and for each view only if the "tracking" functionality is enabled. Other personal data such as your name and email address may also be captured, depending on the form fields.

Note: In this section you should include any personal data you collected and which form captures personal data to give users more relevant information. You should also include an explanation of why this data is needed. The explanation must note either the legal basis for your data collection and retention of the active consent the user has given.

Suggested text: When visitors or users submit a form or view a module, we capture the IP Address for analyisis purposes. We also capture the email address and might capture other personal data included in the form fields.

How long we retain your data

By default Hustle retains all form submissions and tracking data forever. You can delete the stored data in Hustle » Settings » Privacy Settings, and under each module's settings.

Suggested text: When visitors or users submit a form or view a module we retain the data for 30 days.

Where we send your data

Suggested text: All collected data might be shown publicly and we send it to our workers or contractors to perform necessary actions based on the form submission.

Third Parties

If your forms use either built-in or external third party services, in this section you should mention any third parties and its privacy policy.

By default Hustle optionally use these third party integrations:

  • ActiveCampaign. Enabled when you activate and setup ActiveCampaign on Email Collection settings.
  • Aweber. Enabled when you activate and setup Aweber on Email Collection settings.
  • Campaign Monitor. Enabled when you activate and setup Campaign Monitor on Email Collection settings.
  • Constant Contact. Enabled when you activate and setup Constant Contact on Email Collection settings.
  • ConvertKit. Enabled when you activate and setup ConvertKit on Email Collection settings.
  • e-Newsletter. Enabled when you activate and setup e-Newsletter on Email Collection settings.
  • GetResponse. Enabled when you activate and setup GetResponse on Email Collection settings.
  • HubSpot. Enabled when you activate and setup HubSpot on Email Collection settings.
  • iContact. Enabled when you activate and setup iContact on Email Collection settings.
  • Infusionsoft. Enabled when you activate and setup Infusionsoft on Email Collection settings.
  • Mad Mimi. Enabled when you activate and setup Mad Mimi on Email Collection settings.
  • Mailchimp. Enabled when you activate and setup Mailchimp on Email Collection settings.
  • MailerLite. Enabled when you activate and setup MailerLite on Email Collection settings.
  • Mautic. Enabled when you activate and setup Mautic on Email Collection settings.
  • reCAPTCHA. Enabled when you activate and setup reCAPTCHA on non-Social sharing modules.
  • Pinterest. Enabled when you activate and setup Pinterest in Social Share Module.
  • SendGrid. Enabled when you activated and setup SendGrid on Email Collection settings.
  • SendinBlue. Enabled when you activated and setup SendinBlue on Email Collection settings.
  • Sendy. Enabled when you activated and setup Sendy on Email Collection settings.
  • Zapier. Enabled when you activated and setup Zapier on Email Collection settings.
Suggested text: We use ActiveCampaign to manage our subscriber lists. Their privacy policy can be found here : https://www.activecampaign.com/privacy-policy/. We use Aweber to manage our subscriber. Their privacy policy can be found here : https://www.aweber.com/privacy.htm. We use Campaign Monitor to manage our subscriber. Their privacy policy can be found here : https://www.campaignmonitor.com/policies/#privacy-policy. We use Constant Contact to manage our subscriber. Their privacy policy can be found here : https://www.endurance.com/privacy. We use ConvertKit to manage our subscriber. Their privacy policy can be found here : https://convertkit.com/privacy/. We use e-Newsletter to manage our subscriber. You can learn more about it here https://premium.wpmudev.org/project/e-newsletter/. We use GetResponse to manage our subscriber lists. Their privacy policy can be found here : https://www.getresponse.com/legal/privacy.html?lang=en. We use HubSpot to manage our subscriber. Their privacy policy can be found here : https://legal.hubspot.com/legal-stuff. We use iContact to manage our subscriber. Their privacy policy can be found here : https://www.icontact.com/legal/privacy. We use Infusionsoft to manage our subscriber. Their privacy policy can be found here : https://www.infusionsoft.com/legal/privacy-policy. We use Mad Mimi to manage our subscriber. Their privacy policy can be found here : https://madmimi.com/legal/terms. We use Mailchimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/. We use MailerLite to manage our subscriber. Their privacy policy can be found here : https://www.mailerlite.com/privacy-policy. We use Mautic to manage our subscriber. Their privacy policy can be found here : https://www.mautic.org/privacy-policy/. We use Pinterest to share media. Their privacy policy can be found here : https://policy.pinterest.com/privacy-policy/. We use reCAPTCHA to protect your website from fraud and abuse. Their privacy policy can be found here : https://policies.google.com/privacy. We use SendGrid to manage our subscriber. Their privacy policy can be found here : https://sendgrid.com/policies/privacy/. We use SendinBlue to manage our subscriber. Their privacy policy can be found here : https://www.sendinblue.com/legal/privacypolicy/. We use Sendy to manage our subscriber. Their privacy policy can be found here : https://sendy.co/privacy-policy. We use Zapier to manage our integration data. Their privacy policy can be found here : https://zapier.com/privacy/.

Cookies

By default Hustle uses cookies to count how many times each module is visualized. Cookies might be used to handle other features such as display settings, used when a module should not be displayed for a certain time, whether the user commented before, whether the user has subscribed, among others, if their related settings are enabled.

MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

Slider Revolution

In case you’re using Google Web Fonts (default) or playing videos or sounds via YouTube or Vimeo in Slider Revolution we recommend to add the corresponding text phrase to your privacy police:

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

SoundCloud

On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site. When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. For more information on SoundCloud’s privacy policy, please go to https://soundcloud.com/pages/privacy. If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Request, or Delete Your Personal Data

[gpdr-data-request]

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