Repair

We offer fast, reliable repairs for all of your CHI devices. Is your device no longer charging? Regardless of the age of your device we are here for you and ready to address any issues you may have.

1. Before You Begin the Repair Process

Before you start the repair process please review the following tech notes.

Does Your Battery Need Replacement?

If your unit has stopped working or only works for a short amount of time after a full charge, you may simply need a replacement battery and not a more expensive repair. Rechargeable Nickel Cadmium batteries have a shorter use life than a Lithium Ion battery.

Batteries Can Be Purchased Here

Infratonic 9/S / Equitonic 9 / Scalene Light

If you are experiencing issues that may be related to either the battery (for example the machine not holding a charge), or the lights (appropriate lights not seen while charging), please attempt the following:

Reboot: Hold power button for 10-15 seconds until machine turns off/resets

Buy a Replacement Battery

CHI Palm

If you are experiencing issues that may be related to the battery (ex. machine not holding a charge) or the lights, please attempt the following:

Reboot: remove battery from unit for at least 10 seconds, then reinstall the battery and turn on the machine
Lights Malfunctioning: charge for at least 8 hours to see if lights reset. If not, perform a hard reset.

Buy a Replacement Battery

2. Repair Options

We offer three (3) levels of repair that are #1 = $69, #2 = $99, & #3 = $139.

No need to make a determination of what repair level is needed for your unit. Depending on the issues specific to your device, our tech will make the determination of what level repair is needed for your unit and it will be fixed in accordance with these repair levels. If there are additional issues, we may call you to verify the repair needs. Please make sure to tell us in detail what issues that you’re having with your unit.

If it is found that the unit doesn’t need to be repaired, yet the unit was opened up and diagnosed, the customer will not be charged for a repair charge, but they will be responsible for return shipping. (This includes units that are under warranty)

Please Note: There are “limited repairs” on I-8000 Transducer Wands, S Liberators and Scalene Lights as we no longer carry parts for these older models. We can no longer work on or repair I-8000 or Chaos Power Boxes, Mobile Magic nor the Mobile Medic units. For these previous mentioned older models, you would be better off trading up for an I-11 CHI Palm. Please see our Trade Up page for more information.

Level 1 Repair $69/unit

Diagnosis of the Unit

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet.
Cleaning of the Entire Unit.
Circuit Board Adjustment, Cleaning & Maintenance 
Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs 

I-8000, I-8, and Chaos Units = We no longer repair nor work on the Power Boxes, but in most cases we can repair the Transducer Wand.  Repair work on Transducer Wands is a Level 1 Repair Charge.

Level 2 Repair $99/unit

Diagnosis of the Unit 

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet.
Cleaning of the Entire Unit.
Circuit Board Adjustment, Cleaning & Maintenance 
Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip
Diaphragm Replacement

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs.
Copper Bobbin Driver Coil, or any Minor Internal Soldering.

Level 3 Repair $139/unit

Diagnosis of the Unit 

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet. Cleaning of the Entire Unit. Circuit Board Adjustment, Cleaning & Maintenance Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip New Diaphragm Replacement
Circuit Board Replacement

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs, Copper Bobbin Driver Coil, or any Minor Internal Soldering.
Circuit Board Replacement

3. How the Repair Process Works

Fill out your Repair Service Form.
Once submitted, you will receive a copy of that form you just filled out to your email.
Print out the completed Repair Order Form from your inbox that we emailed you.
Package up your machine and Enclose a Copy of the Repair Service Form Email inside the box with your device and ship it to CHI Institute.
After the repair, CHI Institute will contact you regarding the Repair and to process your payment for the repair order.
The cost of the repair covers the return shipping/postage “within the United States”. International shipping is not covered by CHI Institute. Packages are sent via DHL, and it is the customer’s responsibility to incur that cost based on the weight and country/region of the unit being returned. When returning a repair to a customer: Due to each country’s daily/weekly varying shipping regulations, International shipping charges do not include duties, taxes, or surcharges. The customer will be responsible for duties, taxes, or surcharges.

5. Ship your device to:

CHI Institute
Attn: Repair Department
1160 Selmi Dr Ste 401
Reno, NV 89512

STEP 4: Complete the Repair / Return Service Request Form

Frequently Asked Questions

Have a question about your repair or the repair process? Many of your questions may be answered below.

Can my machine be repaired?

In most cases, yes. Our repair department performs a full inspection to diagnose the problem and tests every machine to ensure its functionality once the work is complete.

What if my machine is unrepairable?

If your machine is 10+ years old, we cannot guarantee that every issue can be repaired as those machines are no longer being manufactured and spare parts are limited. If the repair cannot be completed for any reason, we will contact you with that information and provide you with alternative options.

How long will my repair take?

Most repairs take about 8-10 business days, which includes transit time to/from us.

Please be aware that delivery carriers may be experiencing delays during peak times. When shipping your machine(s) to us, it is your responsibility to monitor the package while it is still in transit. We do not take responsibility for your machine until it is delivered, and we have it in-house.

Will this be covered under warranty?

Every machine comes with a 1-year warranty that begins from the date of purchase. If a repair or replacement is needed within this period, it will be done at no charge. If any work falls outside of this warranty period, you will be responsible for all associated costs.

Do you require using a certain carrier when I ship my device to you?

No, we do not. You may use whatever carrier (ex. Post Office, UPS, FedEx, etc.) is most convenient for you.

Is my package insured?

We ship packages via USPS Ground Advantage, which comes with $100 insurance.

Still Have a Question?

We’d be happy to answer any questions you may have.

Email us at support@chi.us or call us at (800) 682-7061

All repairs come with a 3-month warranty

Our machines are not waterproof – any water damage will void your warranty.