We offer fast, reliable repairs for all of your CHI devices. Is your device no longer charging? Regardless of the age of your device we are here for you and ready to address any issues you may have.
We offer three (3) levels of repair from $69 to $139. Depending on the issues specific to your device it will be fixed in accordance with these repair levels. If there are additional issues we may call you to verify the repair needs.
These instructions will be included in the email you receive once you complete the Repair Request form.
- Scroll down to complete the Repair Service Form.
- Once submitted, you will receive a copy of that form to your email.
- Print the email we sent you.
- Package up your machine and enclose a copy of the REPAIR email inside the box with your device.
5. Ship your device to:
Please complete the form below to start your repair service request.
Have a question about your repair or the repair process? Many of your questions may be answered below.
Can my machine be repaired?
In most cases, yes. Our repair department performs a full inspection to diagnose the problem and tests every machine to ensure its functionality once the work is complete.
What if my machine is unrepairable?
If your machine is 10+ years old, we cannot guarantee that every issue can be repaired as those machines are no longer being manufactured and spare parts are limited. If the repair cannot be completed for any reason, we will contact you with that information and provide you with alternative options.
How long will my repair take?
Most repairs take about 8-10 business days, which includes transit time to/from us.
Will this be covered under warranty?
Every machine comes with a 1-year warranty that begins from the date of purchase. If a repair or replacement is needed within this period, it will be done at no charge. If any work falls outside of this warranty period, you will be responsible for all associated costs.
Do you require using a certain carrier when I ship my device to you?
No, we do not. You may use whatever carrier (ex. Post Office, UPS, FedEx, etc.) is most convenient for you.
Is my package insured?
We ship packages via USPS Priority Mail, which automatically provides insurance up to $50. If you would like to insure your package(s) when shipping to us, you are responsible for those costs.
We’d be happy to answer any questions you may have. Email us at email@example.com, call us at (800) 682-7061 or chat with us!
Our machines are not waterproof – any water damage will void your warranty.