in need of a REPAIR?

in need of a REPAIR?

BEFORE YOU SEND

Infratonic 9/S, Equitonic 9, Scalene Light
If you are experiencing issues that may be related to either the battery (ex. machine not holding a charge) or the lights (ex. appropriate lights not seen while charging), please attempt the following:
  • Soft Reset: hold power button for 10-15 seconds until machine turns off/resets
  • Hard Reset: remove battery from unit for at least 1 minute, then reinstall and test machine
CHI Palm
If you are experiencing issues that may be related to the battery (ex. machine not holding a charge) or the lights, please attempt the following:
  • Hard Reset: remove battery from unit for at least 1 minute, then reinstall and test machine
  • Lights Malfunctioning: charge for at least 8 hours to see if lights reset

HOW IT WORKS

  1. Please fill out and submit a Repair Service Form.
  2. Once submitted, you will receive a copy of that form to your email.
  3. Package up your machine; please print a copy of your Repair Form and include it in the box (if you are not able to print, please include a note with your name and contact information).
  4. Ship your package to:
    CHI Institute
    ATTN: Repair Dept.
    4374 Dant Blvd.
    Reno, NV 89509
  5. Once received, we will get started on your repair. Final costs will not be known until the repair is completed, but standard repair estimates are as follows:
Repair Services
Repair Service Form

BEFORE YOU SEND

Infratonic 9/S, Equitonic 9, Scalene Light
If you are experiencing issues that may be related to either the battery (ex. machine not holding a charge) or the lights (ex. appropriate lights not seen while charging), please attempt the following:
  • Soft Reset: hold power button for 10-15 seconds until machine turns off/resets
  • Hard Reset: remove battery from unit for at least 1 minute, then reinstall and test machine
CHI Palm
If you are experiencing issues that may be related to the battery (ex. machine not holding a charge) or the lights, please attempt the following:
  • Hard Reset: remove battery from unit for at least 1 minute, then reinstall and test machine
  • Lights Malfunctioning: charge for at least 8 hours to see if lights reset

HOW IT WORKS

  1. Please fill out and submit a Repair Service Form.
  2. Once submitted, you will receive a copy of that form to your email.
  3. Package up your machine; please print a copy of your Repair Form and include it in the box (if you are not able to print, please include a note with your name and contact information).
  4. Ship your package to:
    CHI Institute
    ATTN: Repair Dept.
    4374 Dant Blvd.
    Reno, NV 89509
  5. Once received, we will get started on your repair. Final costs will not be known until the repair is completed, but standard repair estimates are as follows:
Repair Services
Repair Service Form
Repair Service 1

$69/unit

Request Repair
Includes:
  • Cleaning of entire unit
  • New battery replacement
  • Circuit board adjustment, cleaning and maintenance
  • Any necessary adjustments to the magnet, diaphragm, battery, and chip
Repair Service 2

$99/unit

Request Repair
Includes:
  • Cleaning of entire unit
  • New battery replacement
  • Circuit board adjustment, cleaning and maintenance
  • Any necessary adjustments to the magnet, diaphragm, battery, and chip
  • New diaphragm replacement
Repair Service 3

$139/unit

Request Repair
Includes:
  • Cleaning of entire unit
  • New battery replacement
  • Circuit board adjustment, cleaning and maintenance
  • Any necessary adjustments to the magnet, diaphragm, battery, and chip
  • New diaphragm replacement
  • New circuit board replacement

Frequently Asked Questions

Frequently Asked Questions

Can my machine be repaired?

In most cases, yes. Our repair department performs a full inspection to diagnose the problem and tests every machine to ensure its functionality once the work is complete.

What if my machine is unrepairable?

If your machine is 10+ years old, we cannot guarantee that every issue can be repaired as those machines are no longer being manufactured and spare parts are limited. If the repair cannot be completed for any reason, we will contact you with that information and provide you with alternative options.

How long will my repair take?

Most repairs take about 8-10 business days, which includes transit time to/from us.

Please be aware that delivery carriers may be experiencing delays during peak times. When shipping your machine(s) to us, it is your responsibility to monitor the package while it is still in transit. We do not take responsibility for your machine until it is delivered, and we have it in-house.

Will this be covered under warranty?

Every machine comes with a 1-year warranty that begins from the date of purchase. If a repair or replacement is needed within this period, it will be done at no charge. If any work falls outside of this warranty period, you will be responsible for all associated costs.

Do you require using a certain carrier when I ship my device to you?

No, we do not. You may use whatever carrier (ex. Post Office, UPS, FedEx, etc.) is most convenient for you.

Is my package insured?

We ship packages via USPS Priority Mail, which automatically provides insurance up to $50. If you would like to insure your package(s) when shipping to us, you are responsible for those costs.

Can my machine be repaired?

In most cases, yes. Our repair department performs a full inspection to diagnose the problem and tests every machine to ensure its functionality once the work is complete.

What if my machine is unrepairable?

If your machine is 10+ years old, we cannot guarantee that every issue can be repaired as those machines are no longer being manufactured and spare parts are limited. If the repair cannot be completed for any reason, we will contact you with that information and provide you with alternative options.

How long will my repair take?

Most repairs take about 8-10 business days, which includes transit time to/from us.

Please be aware that delivery carriers may be experiencing delays during peak times. When shipping your machine(s) to us, it is your responsibility to monitor the package while it is still in transit. We do not take responsibility for your machine until it is delivered, and we have it in-house.

Will this be covered under warranty?

Every machine comes with a 1-year warranty that begins from the date of purchase. If a repair or replacement is needed within this period, it will be done at no charge. If any work falls outside of this warranty period, you will be responsible for all associated costs.

Do you require using a certain carrier when I ship my device to you?

No, we do not. You may use whatever carrier (ex. Post Office, UPS, FedEx, etc.) is most convenient for you.

Is my package insured?

We ship packages via USPS Priority Mail, which automatically provides insurance up to $50. If you would like to insure your package(s) when shipping to us, you are responsible for those costs.

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All repairs come with a 3-month warranty

Our machines are not waterproof – any water damage will void your warranty.

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