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We offer fast, reliable repairs for all of your CHI devices. Is your device no longer charging? Regardless of the age of your device we are here for you and ready to address any issues you may have.

2. Repair Options

We offer three (3) levels of repair from $69 to $139. Depending on the issues specific to your device it will be fixed in accordance with these repair levels. If there are additional issues we may call you to verify the repair needs.

Level 1 Repair $69/unit

Diagnosis of the Unit

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet.
Cleaning of the Entire Unit.
Circuit Board Adjustment, Cleaning & Maintenance 
Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs 

I-8000, I-8, and Chaos Units = We no longer repair nor work on the Power Boxes, but in most cases we can repair the Transducer Wand.  Repair work on Transducer Wands is a Level 1 Repair Charge.  Refurbished Power Boxes can be purchased while inventory supplies last. 


Level 2 Repair $99/unit

Diagnosis of the Unit 

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet.
Cleaning of the Entire Unit.
Circuit Board Adjustment, Cleaning & Maintenance 
Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip
Diaphragm Replacement

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs.
Copper Bobbin Driver Coil, or any Minor Internal Soldering.

Level 3 Repair $139/unit

Diagnosis of the Unit 

I-9, E-9, S-Liberator, and Scalene Unit Series = New Battery Replacement, Blue Power/Mode Buttons, CHI and Power/Mode Stickers, and White Rubber Feet. Cleaning of the Entire Unit. Circuit Board Adjustment, Cleaning & Maintenance Any Necessary Adjustments to the Magnet, Diaphragm, Battery, and/or Chip New Diaphragm Replacement
Circuit Board Replacement

CHI Palm = Replacement of Battery Spring, Power/Mode Buttons, and Hard Drop Repairs, Copper Bobbin Driver Coil, or any Minor Internal Soldering.
Circuit Board Replacement
3. How the Repair Process Works

These instructions will be included in the email you receive once you complete the Repair Request form.

  1. Scroll down to complete the Repair Service Form.
  2. Once submitted, you will receive a copy of that form to your email.
  3. Print the email we sent you.
  4. Package up your machine and enclose a copy of the REPAIR email inside the box with your device.

5. Ship your device to:

CHI Institute
Attn: Repair Department
1160 Selmi Dr Ste 401
Reno, NV 89512

4. Complete the Repair Service Form Below

Please complete the form below to start your repair service request.

Frequently Asked Questions

Have a question about your repair or the repair process? Many of your questions may be answered below.

Can my machine be repaired?

In most cases, yes. Our repair department performs a full inspection to diagnose the problem and tests every machine to ensure its functionality once the work is complete.

What if my machine is unrepairable?

If your machine is 10+ years old, we cannot guarantee that every issue can be repaired as those machines are no longer being manufactured and spare parts are limited. If the repair cannot be completed for any reason, we will contact you with that information and provide you with alternative options.

How long will my repair take?

Most repairs take about 8-10 business days, which includes transit time to/from us.

Please be aware that delivery carriers may be experiencing delays during peak times. When shipping your machine(s) to us, it is your responsibility to monitor the package while it is still in transit. We do not take responsibility for your machine until it is delivered, and we have it in-house.

Will this be covered under warranty?

Every machine comes with a 1-year warranty that begins from the date of purchase. If a repair or replacement is needed within this period, it will be done at no charge. If any work falls outside of this warranty period, you will be responsible for all associated costs.

Do you require using a certain carrier when I ship my device to you?

No, we do not. You may use whatever carrier (ex. Post Office, UPS, FedEx, etc.) is most convenient for you.

Is my package insured?

We ship packages via USPS Priority Mail, which automatically provides insurance up to $50. If you would like to insure your package(s) when shipping to us, you are responsible for those costs.

Still Have a Question?

We’d be happy to answer any questions you may have.

Email us at support@chi.us or call us at (800) 682-7061 

All repairs come with a 3-month warranty

Our machines are not waterproof – any water damage will void your warranty.

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