What is your Return Policy?
- We accept returns postmarked within 30 days of the delivery date.
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
How do I make a return?
To return, call us at (800) 682-7061, complete the Return Form, or send your item(s) to:
CHI Institute
1160 Selmi Dr Ste 401
Reno, NV 89512
Make sure to include the following in the package itself or adhere to the item(s):
- Your first and last name
- Phone number
- Email address (if applicable)
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Sound Vitality is not responsible for missing or lost packages in transit.
How long will it take to get my refund?
Please allow up to 10 business days for your return to be processed once it reaches our warehouse. You will receive an email confirmation (unless your email has not been provided to us) once the refund has been issued.
What if my item is damaged within the 30 days?
No problem! If your item is damaged or rendered useless anytime within the 30-day period, send it back and we’ll either repair it or send you a new one.