Ready to upgrade your old CHI device? Take advantage of our trade-up program and upgrade your health today. Save on your upgrade by trading in your device, whether it is still functioning or not!
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- Please fill out and submit a Trade-Up Form.
- Package up your machine; please print a copy of your Trade-Up Form and include it in the box (if you are not able to print, please include a note with your name and contact information)
- Ship your package to:
CHI Institute
ATTN: Trade-Up Dept.
1160 Selmi Dr Ste 401
Reno, NV 89512
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Once received, we will put your CHI Palm order into our system with the trade-in discount applied. One of our customer service agents will contact you to confirm your information and collect payment*, then we will ship your Palm out.*Only credit card payments (Visa, MasterCard, American Express, Discover, Diner’s Club, JCB) can be taken over the phone. We do accept checks, but we do not ship products out until payment has been collected.
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allows you to trade in an old machine for a new CHI Palm!
Our Palm retails at $695 (plus s/h) but trading in your old machine offers the following discounts:
Have a question about your repair or the repair process? Many of your questions may be answered below.
I haven’t used my machine in a long time and it doesn’t turn on. Can it still be traded in for an upgrade?
Yes! All that we require is for your machine to be intact – it does not need to be fully functional to qualify for an upgrade.
Should I take the battery out of the machine before I ship it?
That is completely up to you. The machines can be shipped with the battery still in it, but if you would like to remove or discard the battery yourself, you are welcome to do so.
Do I need to send my charger and case (if applicable) with the machine?
We do not require the extra accessory items to be returned with the machine, but if you would like them off your hands you can include them in your package. We will recycle or discard those parts as necessary.
If I turn in more than one machine, can their combined value be applied to my CHI Palm order?
We do not stack trade-in values; each machine that is turned in can only be applied to an upgrade for one (1) CHI Palm (i.e. if two machines are turned in, two CHI Palms need to be purchased as upgrades).
