How do I know I need a new battery?

A new battery is in order when:

For I-9’s, E-9’s, Scalene Lights, and S Liberators;

• The date on the battery states more than 3 years
• The charge for your device last less than 20 hours

For I-11 CHI Palms;

• The CHI Palm has a rechargeable lithium ion battery and it’s expected to last up to 10 years.
• There shouldn’t be the need to purchase a replacement battery due to regular use up to about 8 to 10 years
• Perform a reboot if there are issues by removing the battery for five seconds, then placing it back in.
• Also, make sure that you’re placing your charging cable into the unit correctly.
• Finally, there may be an issue with your charger.  Call us to verify.