Frequently Asked Questions

Richard Lee’s research revealed that various frequency ranges in different energetic substances have many different effects, many that can be harnessed for beneficial purposes but some substances at certain frequencies…

Richard Lee was impressed by the results after testing the Qigong simulator and ordered 100 and then 1,000 of the early “healer emission simulators.” To verify the claimed benefits, he…

Studies showed that a band of frequencies in the infrasonic range generalized from the testing of the hand emissions of many natural healers was effective at improving outcomes in hospital…

The Qigong Therapy Apparatus was developed based on research conducted at the China National Electroacoustics Lab and had been tested in Beijing hospitals with positive results for various conditions such…

The battery needed is a CR2032 commonly found at your local store.

A new battery is in order when: For I-9’s, E-9’s, Scalene Lights, and S Liberators; The date on the battery states more than 3 years The charge for your device…

The CHI Guard products and CHI Shield using SludgeBuster Technology protect you from Oxidative Pollution in the environment. This can be challenging to understand. Most academic scientists know that our atmosphere protects us by absorbing…

Empower your wellness journey with the CHI Palm and our innovative Trade Up Program. You can choose from two convenient options to upgrade your older Infratonic product. Preferred Trade Up…

No! The timer setting is useful for doctors and other health practitioners who wish to use the Infratonic 9 for shorter periods of times, such as with patients for 10 or 20…

Balance When in doubt, use the Balance setting. It is the most effective general purpose signal to reduce cellular trauma, calm emotional turbulence, and promote deep relaxation. Acute The Acute setting is…

Animal studies are the gold standard for efficacy because, unlike humans, animals don’t have preconceived notions on healing. In controlled studies using 20 standard bred horses, those treated with the Infratonic showed…

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation, and muscle relaxation. Infratonic therapy is completely safe to use as much…

Infratonic therapy is excellent for relieving anxiety which may be associated with pregnancy. It is also helpful for treating adverse reactions that can come with carrying a child such as constipation,…

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation and muscle relaxation. As long as you keep it at least six…

If your Infratonic is more than 10 years old, there are some things that cannot be repaired. However, we can repair several problems. Repair costs begin at $69.  You will not…

No.  The old style units have been out of production for 12 years.

Within one year of purchasing any of our CHI Institute products, we will repair or replace your product(s) at no charge The cost of the warranty repair covers the “return”…

Because Infratonic Therapy calms the feeling of emotional turmoil and busy thinking, it is extremely useful for calming and relaxation. Apply your Infratonic 9 to the center of your chest and relax to get…

First step is to put a new battery in the unit. If a new battery (fully charged) is put into the unit and the machine still does not turn on,…

When your Infratonic 9 won’t turn off, you will need to reset your unit by removing the battery for up to 30 seconds then reinstall it. To remove your battery:…

The CHI Palm Infratonic 11’s randomized sound waves increases available healing resources and enhancing the body’s natural healing process.

In animal tests, the Infratonic has been shown to increase Hyaluronic Acid (HA), which is a viscous oil that lubricates joints, accelerates wound healing, strengthens skin and muscles, reduces scar…

If a medical doctor writes a letter of medical necessity for you, there is a good chance that insurance will provide reimbursement. However, in the modern insurance world, this and other…

Infratonic therapy works synergistically with all forms of therapy because it reduces cellular trauma, causing the cells to produce healing chemicals instead of inflammatory chemicals.  It is very effective before and after surgery…

In homeopathy, they have a concept for “vital force.” The Infratonic 9 increases the body’s vital strength, which makes the body more responsive to outside influences. This includes homeopathic remedies.…

We do not offer trials. We do have a 30-day guarantee. If you are not completely satisfied with your order, we will refund you the price of the device.

The Infratonic 9 provides chaotic frequency bands in the best range to relieve cellular trauma in humans, whereas the Equitonic 9 emits frequencies which have been fine tuned for animals who have…

The battery last for about 300 charges. After that, it stops holding a full charge.  In most cases, simply replacing the battery resolves the problem.  For longest life:   Allow the…

Our cells suffer lasting emotional imprint from traumatic injury. We can see this cellular trauma in a surgical scar that remains hardened and inflamed for years after the surgery, or…

The Infratonic 9 produces highly unpredictable signals in the range of the brain’s EEG (electroencephalogram) activity, which is an important frequency range in which the body’s cells communicate with each other. This unpredictable…

CHI Palm Infratonic 11Infratonic 9, Equitonic 9, S-Liberator & Scalene LightCHI Palm Infratonic 11How to Replace the Battery in the CHI Palm Infratonic 11Download the How-To PDF Infratonic 9, Equitonic…

We often find that when an Infratonic 9 is not holding a charge, it is because the unit was not being properly charged. It is of the utmost importance to charge…

The Infratonic 9 alleviates pain by reducing cellular trauma. As this cellular trauma is reduced, the cells stop sending pain signals and no longer release inflammatory enzymes, which can eliminate pain and inflammation.…

Yes. Infratonic therapy may be used with conventional treatment. It is 510(K) listed with the FDA as safe and effective. Since its therapeutic objective–reducing cellular trauma–is different from virtually every other therapeutic…

Increased pain is a frequent sensation after surgery conducted under anesthesia. This is because, while anesthesia prevents the conscious mind from feeling pain, the cells can store very intense cellular…

Infratonic therapy provides effective relief for most users. Some users experience relief instantly. In some cases, if the illness or debility has been cumulative, it may take longer for a user to notice…

We have a 30-year track record of never having harmed anyone with our devices.

Most chronic pain and lack of healing stem from inflammation and stored cellular trauma. While  people have reported remarkable reduction in pain and progressive improvement, everybody is different so results will vary. Chronic pain can…

Yes, animals love it and animal owners have sent us many results of remarkable recoveries.

Put it where your animal is experiencing pain for as long as your animal likes it.  Be sure to set things up to allow the animal to walk away from…

Many people find that healing continues beyond the time spent using the device. The Infratonic 9 strengthens the bioelectric vitality of the body, so it is not uncommon for people to find…

This really depends upon the person. Some people feel a relaxing effect within seconds of applying it. Others who are less “energy perceptive” may not notice anything for weeks until…

The device does not have to be on your body or area of pain to work. It is most effective to treat inflammation locally, but you can point the device…